বিবরণ : Assistant Manager, Claims. সংস্থা : MetLife Bangladesh. অবস্থান : Dhaka
Job Scope
The incumbent will be responsible for coordinating with internal and external stakeholders to complete the review of claims made by customers in a manner that is consistent with company standards.
Key Responsibilities
• Conducts inquiry by email and phone with a variety of people (internal and external) to gather information necessary to continue or complete the review of a claim.
• Lead the technological and process transformation of the claims department to drive scale, accuracy, and efficiency.
• An ability to analyze data to make decisions/recommendations, manage day to day claims operations, drive strategy and continuous improvement.
• Working knowledge of policy provisions exclusions and state regulations so that claims are handled accordingly, and recommendations are appropriate. This includes working closely with the legal and medical reviewer. This is done while maintaining awareness of expenses and especially client performance guarantees.
• Conducts investigations in a manner consistent with company standards of objectivity, fairness and reasonableness making claims decisions on claims within appropriate approval authority. Also, an understanding of investigative procedures and resources to conduct a prompt, objective, and complete investigation of the claim facts.
• Accomplish organizational strategic objectives by developing, tracking, measuring, and evaluating results, identifying needs and trends, and recommending solutions.
Educational Requirements
- Bachelor/Master's degree preferably in Business Administration or any related discipline.
Required Experience
- Any exposure or experience in the relevant field will be an added advantage.
- Strong Excel skills
- Strong communication skills
- Ability to maintain strong working relationship with various stakeholders.
- Ability to work independently and with a team.
- Detail oriented while maintaining a high level of control and understanding.
- Proactive and strong analytical skills and problem solving abilities.
Functional Competencies
- Knowledge of basic financial items and data.
- Proactive and patient with a positive attitude.
- Ability to work under pressure and strict deadlines.
- Understand KPIs and eagerness to achieve them.
Leadership Competencies
- Thinks Strategically – Sets direction aligned to the company’s strategy, applying an external and global perspective to meet local and global needs
- Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives
- Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards
*MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace
Application Deadline: February 24, 2023
